Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to sizes by ratio of 16*9 (eg. 1920*1080, 1280*720, 960*540) before converting the mov.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all".
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.
Q: I just purchased iFastime (so I have the latest version). I am using it to convert my camera video files into a format that is compatible with Final Cut Pro for video editing. But none of the FCP formats seem to work. The conversion takes place but I only get an audio file and no video. Final Cut Pro (nor any other program) cannot open these files. Converting the video files to other formats i.e. Quicktime HD, works perfectly well, but none of the "Final Cut Pro" presets do. Is there something I'm missing or is there a bug in the program?
A: To convert correctly with Final Cut Pro output formats it is required your computer must be installed with FCP, otherwise there will only be audio without video in the generated file.
Q: Trying to convert MXF files from Canon XF300, the below error messages come up.
"There are 1 MXF files without source audio files. Please put the relative source audio files to the same directory with the MXF videos, or to the relative Audio folder, and import the MXF video files again.The mentioned MXF video files: If the converted files are abnormalities of voice sound, please contact the customer support."
There are no more files that I can add and all files are in the same directory with mxf same results with no sound form hard disk after import through canon xf utility or straight from CF card.
A: This problem has been fixed in latest release on March 19, 2012，please make sure you are using the latest version. If not, please download the update from your iFastime account or contact admin@ifastime.com for a download link of update.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footage taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Click 'Settings' button and set the Video Size to 1920*1080/ 1280*720/ 960*540 etc before converting the movie.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I do?
A: Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all". Or check/ uncheck the small box in file information bar (next to "Name")
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.